# OctetKeep Consumer Complaints and Dispute Resolution

**Effective date:** 2026-08-16

Elementary Inc. wants complaints to be resolved directly and promptly.

## 1. Complaint

A consumer may submit a complaint through the current support/legal contact channel published on the OctetKeep website. The complaint should identify the transaction or product where possible and describe the issue and requested remedy.

## 2. Review

Complaints are reviewed against the applicable contract, purchase evidence and mandatory consumer law. Nothing in the complaint process requires a consumer to disclose unrelated forensic artifacts.

## 3. Alternative dispute resolution

Where mandatory or applicable consumer rules provide an approved alternative dispute resolution route, the consumer may use that route. The relevant mechanism may depend on the consumer's country and the nature of the dispute.

## 4. Court rights

Nothing in this Policy removes a consumer's right to seek relief from a competent court or other authority where such right is protected by mandatory law.

The previous EU Online Dispute Resolution platform is not referenced as an active route because that platform was discontinued. Current dispute options are determined by the law applicable to the consumer and transaction.